Prepared for the
Board of Supervisors
of the City and County of San Francisco

by the
San Francisco Budget Analyst
May 27, 2009

Download Entire Report (Pdf)

Cover Letter (Pdf)

Transmittal (Pdf)

Recommendation (Pdf)

Table of Content (Pdf)

Introduction (Pdf)

Proof of Payment Performance Management (Pdf)

Proof of Payment Staffing Needs (Pdf)

Transit Fare Inspector Deployment (Pdf)

Complaints and Complaint Handling (Pdf)

Fare Inspection Safety (Pdf)

Muni Response Team and Station Agents (Pdf)

Fare Evasion Fine Structure (Pdf)

Citation Processing and Collection (Pdf)

Expanding Proof of Payment to Buses (Pdf)

Appendix (Pdf)

SFMTA Written Response (Pdf)

SFMTA Executive Director's Written Response (Pdf)

SFMTA Response to Audit (Pdf)