Appendix 1. Management Staffing and Supervision of Sworn Personnel

Supervision is management"s key to ensuring that the department"s stated goals and objectives are met by employees. In this management audit, we reviewed and analyzed levels of management staffing and supervision among sworn personnel of the San Francisco Police Department. As part of this review and analysis, we examined the overall management structure of the Department and calculated detailed supervisor to staff ratios in order to determine whether (a) the Police Department has sufficient supervisory positions to manage line staff, or (b) whether there are an excessive number of higher level management/supervisory positions compared to line staff.

To accomplish these objectives, we:

• Obtained and analyzed personnel distribution reports and organizational data for the Police Department as a whole;

• Obtained and analyzed data on staffing configurations and shift assignments at the 10 district stations;

• Conducted a survey of San Francisco Police Department staff on reporting relationships among sworn and civilian personnel; and

• Surveyed the largest California police departments (other than San Francisco) to obtain data on sworn staffing and management structure.

Overall, we found that, based on a survey of other large, urban police departments in California, that the SFPD does not appear to have higher levels of upper management ("command") staffing or excessive supervisory staffing in relation to the number of police officers in the Department. We also found that the organization and ratios of supervisory personnel were consistent with the organization of most paramilitary models of organization.

Management Structure of the San Francisco Police Department

A departmental organizational chart: A departmental organizational chart  

In San Francisco, sworn staff consists of the following classifications (in order of rank):

• 0390 Chief of Police
• 0395 Assistant Chief
• 0400 Deputy Chief
• 0488 Commander
• Q80 Captain
• Q60 Lieutenant
• Q50 Sergeant
• 0380 Inspector*
• Q2 Police Officer

The Chief of Police is the top manager in the San Francisco Police Department. The Chief of Police is appointed by and reports directly to the Police Commission. Second in command is the Assistant Chief, who oversees the Risk Management Section (e.g., Management Control, Legal Division, Staff Inspection and Equal Employment Opportunity) and Public Affairs. The Assistant Chief reports to the Chief of Police. Below the Assistant Chief are the three Deputy Chiefs, all of whom also report directly to the Chief. Each Deputy Chief oversees a bureau (Administration, Field Operations and Investigations).

The ranks of Commander and Captain are also considered to be management classifications. Persons holding the Lieutenant rank can be either first-line or second-line supervisors. Persons holding a Sergeant classification are usually the first-line supervisors, while persons holding an Inspector classification do not typically have supervisory responsibilities. In addition to supervising sworn employees, sworn managers and supervisors are often also responsible for supervising civilian administrative staff.

The duties of the Sergeant, Lieutenant, Captain and other sworn classifications are specifically described in the Department"s General Orders. In addition, there are Peace Officer Standards of Training (POST) mandated training and performance standards which must be met by persons holding the ranks of Sergeant, Lieutenant or Captain. One of these requirements is that sworn members who pass the Civil Service exam for the Sergeant, Lieutenant or Captain ranks are required to attend a two-week management/supervision course prior to being promoted to one of these ranks.

Administration Bureau

The Administration Bureau, which is headed by one of the three Deputy Chiefs, oversees the following divisions. Each division is headed by a Captain, Lieutenant or a non-sworn manager who reports directly to the Deputy Chief of Administration.
 

Division Management Classification
Communications Communications Manager
Consent Decree Personnel Manager
Fiscal Captain
Planning and Research Captain
Property Control Lieutenant
Staff Services Captain
Support Services Captain
Training Captain
Each division of the Administration Bureau is staffed by a mixture of Lieutenants, Sergeants, Inspectors, Police Officers and non-sworn personnel. Recommendations regarding staffing in the Administration Bureau, including the potential for civilianizing many of the sworn positions, are included in Section 3 of this report.

Investigations Bureau

The Investigations Bureau is also headed by a Deputy Chief. There are four divisions in the Investigations Bureau, each of which is headed by a Captain or non-sworn manager reporting directly to the Deputy Chief of Investigations.
 

Division Management Classification
General Investigations Captain
Narcotics Captain
Juvenile Captain
Forensics Director of Forensics
 

Each division within the Investigations Bureau is further divided in units or details, headed by a Lieutenant and staffed primarily by Inspectors. Staffing of the Investigations Bureau is further discussed in Section 1 of this report.

Field Operations Bureau

The organizational structure of Field Operations Bureau is shown on Page 120. The Field Operations Bureau is comprised of two divisions, Patrol and Special Operations. As such, the Field Operations Bureau has two Commanders who directly report to the Deputy Chief of the Field Operations Bureau. One Commander oversees the Patrol Division, which consists of the 10 district stations, each of which is headed by a Captain. The other Commander oversees four specialized units of the Special Operations Division, including: the Crime Prevention Company (Mounted Police, Park/Beach Patrol, Bomb Squad, Canine Unit, TAC Squad, Air-Marine Unit); the Traffic Division (Motorcycles and Traffic Administration); the Housing Detail; and the MUNI Detail. Each of these specialized units is headed by a Captain, except the Housing Detail, which is headed by a Lieutenant.

The units of the Field Operations Bureau are organized, in a military fashion, into platoons and squads. A platoon consists of approximately four squads and is supervised by a Lieutenant, the "Platoon Commander." According to the Police Department, the optimal staffing level for a squad should be seven or eight Police Officers supervised by one Sergeant. The Sergeant has direct responsibility for the Police Officers in his or her squad.

For example, in the Patrol Division, each district has four Platoon Commanders who hold the rank of Lieutenant, each of whom oversees approximately four squads. Also, each district station has between 14 and 17 squads, each consisting of one Sergeant and up to eight Police Officers, depending on the number of Police Officers assigned to each district station (there are between 60 and 130 Police Officers per district station). In terms of scheduling, there is at least one Lieutenant on duty at all times at each district station. There are two Lieutenants assigned to the day watch (6 am to 4 pm) and two Lieutenants assigned to the night watch (4 pm to 2 am). Between the hours of 2 am and 6 am, a Sergeant serves as an acting Lieutenant. In addition, the Police Department advises that Sergeants are assigned to work the same shifts as the Police Officers whom they directly supervise.

In the Special Operations Division, each unit has at least one Lieutenant, each of whom oversees between three to six squads. Each unit also has between three and 13 squads, each consisting of seven to eight officers and one Sergeant. As in the Patrol Division, Sergeants and the Police Officers in their squads are assigned to the work the same shifts.  

Management Structures of the Surveyed Police Departments

In order to compare SFPD"s organizational structure to other police departments, we surveyed the police departments of the 10 largest cities in California (other than San Francisco). We received responses from seven of the 10 police departments. Based on these responses, we found the management and staffing configurations of the San Francisco Police Department to be quite similar to the organizational structures of other large California police departments.

For example, Table A1-1 below illustrates that the SFPD is within the range of ratios of management personnel to other sworn personnel for the six police departments that submitted detailed responses to our survey. Table A1-1   Ratio of Management to Other Sworn Personnel in the SFPD and Six Other Large California Police Departments    

Rank Los 
Angeles
San Diego San Jose Sacramento Santa 
Ana
Riverside San 
Francisco
Chief 1 1 1 1 1 1 1
Assistant Chief 0 5 1 0 0 0 1
Deputy Chief 10 0 4 3 0 0 3
Commander 17 0 0 0 0 0 2
Captain __64 __12 __11 __9 __3 __6 __25
Subtotal - Management 92 18 17 13 4 7 32
Other Sworn Positions 8,945 1,988 1,272 599 401 329 2,060
Total Sworn Positions 9,037 2,006 1,289 612 405 336 2,092
               
Ratio of Management Personnel            
to Other Sworn Personnel 1:97 1:110 1:75 1:46 1:100 1:47 1:64
 

Using the data provided by the surveyed jurisdictions, we also developed Table A1-2, on the following page, which displays information on district police stations and their command structures for each of the surveyed police departments and the SFPD.

As illustrated in Table A1-2, although San Francisco has the highest number of district police stations per square mile and the second lowest population per district station compared to the other police departments surveyed, the SFPD is quite similar to the other police departments in terms of its command structure at district police stations.   Table A1-2   District Police Stations, SFPD and Seven Other Large California Police Departments    

  Los 
Angeles
San 
Diego
San 
Jose
Sacramento Long 
Beach
Santa 
Ana
Riverside San 
Francisco
No. of Square Miles 466.8 331.0 174.5 98.0 55.0 27.2 78.5 49.0
No. of District Police                
Stations* 18 8 1 4 4 4 5 10
Average Square Miles                
in District 25.9 41.4 174.5 24.5 13.8 6.8 15.7 4.9
Population (1996) 3,638,100 1,183,100 849,400 384,800 437,800 305,800 243,400 755,300
Population Density                
per District Station 202,117 147,888 849,400 96,200 109,450 76,450 48,680 75,530
                 
Commanding                
Officer(s) of each  1 Capt. III 1 3 1 1 Com-     1
District Station & 1 Capt. I Capt. Capt.** Capt. mander 1 Lt. 1 Lt. Capt.
Maximum Annual $109,736/              
Salary $92,885 $84,951 $87,905 $77,644 n/p n/p $72,864 $84,929
                 
Platoon Commanders 1 Lt. II 2 - 4 23 4 3 4 3 - 4 4
@ each District & 4 Lt. I Lts. Lts. Lts. Lts. Sgts. Sgts. Lts.
                 
Squad Commanders 8 Sgt. II & 15 122 9 11 - 12     14 - 17
@ each District 27 Sgt. I Sgts. Sgts. Sgts. Sgts. n/a n/a Sgts.
 
n/p = Data was not provided by agency
n/a = Not applicable
* District stations were defined differently by each police agency. For the purposes of this survey, we defined district stations
as the number of police buildings in a city from which patrol personnel were deployed.
** Although San Jose has only one police station, the city is geographically divided into three divisions, each of which is overseen by a Captain.

Supervisor to Staff Ratios

Only six of the 10 surveyed California police departments submitted documents listing detailed information on authorized staffing by position and program. Using this data, we developed Sergeant to Police Officer, Lieutenant to Sergeant and Captain to Lieutenant ratios based on authorized sworn positions in San Francisco and the surveyed jurisdictions, both department-wide and by program (Administration, Investigations and Field Operations).

Table A1-3 exhibits a comparison of supervisor to staff ratios in the Field Operations units of SFPD and each police department surveyed. Sworn staff assigned to Field Operations units comprise the majority of sworn personnel who are responsible for responding to calls for service and typically work out of the district police stations. Table A1-3   Comparative Supervisor to Staff Ratios for Field Operations Personnel    

  Captain to Lieutenant to Sergeant to
  Lieutenant  Sergeant Police Officer
Police Department Ratio Ratio Ratio
       
Los Angeles 3.0 10.6* 7.3
San Diego 3.9 5.6 8.0
San Jose 5.4 5.0 5.6
Sacramento 4.5 2.5 9.1
Santa Ana 8.0 4.1 7.5
Riverside 3.0 4.7 7.2
       
Average of Surveyed       
Departments 4.6 5.4 7.5
       
San Francisco 4.3 3.1 6.7
 
* For Los Angeles, this ratio also includes detectives deployed at district police stations.

As illustrated above, although San Francisco has higher supervisor to staff ratios than the average of the six other jurisdictions, the SFPD still falls within the range of Sergeant to Police Officer, Lieutenant to Sergeant and Captain to Lieutenant ratios of the six other police departments.

In addition, as noted above, the SFPD indicates that the optimal Sergeant to Police Officer ratio is one to seven or eight Police Officers. As reflected in Table A1-3, the Sergeant to Police Officer ratio in San Francisco is one to 6.7 Officers, which is only slightly higher than the optimal number.

As such, it appears that the San Francisco Police Department has sufficient supervisory positions to manage line staff, and there does not appear to be an excessive number of higher level management/supervisory positions relative to line staff, when comparing San Francisco to other jurisdictions.

Below, we provide additional tables containing supervisor to staff ratios for the SFPD and other jurisdictions by program.

Because sworn staff are often responsible for supervising civilian administrative staff, we requested that the SFPD provide information on reporting relationships between sworn supervisors and both sworn and non-sworn line staff. We then developed Sergeant to staff, Lieutenant to staff and Captain to staff ratios which included both sworn and non-sworn personnel. These are shown in Table A1-4 below. Table A1-4   San Francisco Police Department Supervisor to staff Ratios by Bureau/Program    

 

Captain
to Lt.

Captain
to Staff

Lt. to
Sgt/Insp

Lt. to
to Staff

Sergeant 
Police Officer

Sergeant to Staff

Program Ratio* Ratio** Ratio* Ratio** Ratio* Ratio**
             
Patrol Division 4.5 8.5 2.8 3.9 6.6 5.7
Special Operations Division 3.5 3.0 4.7 2.7 7.2 9.0
Investigations Bureau 3.2 5.7 18.6 14.8 n/m n/m
Administration Bureau 1.6 3.7 3.7 4.5 3.6 3.4
             
Total 3.1 6.4 6.1 6.1 7.1 4.5
 
n/m= Not meaningful, as investigative staff assigned to the Investigations Bureau do not typically have supervisory duties.

* Based on total authorized sworn staffing only for FY 1997-98.

** Based on actual sworn and non-sworn staffing (as of September 30, 1997) and on data on reporting relationships provided by the Department.

Table A1-4 illustrates that the Sergeant to staff ratio based on actual staffing and including non-sworn staff is rather high at one to 3.4 staff in the Administration Bureau. Recommendations regarding staffing in the Administration Bureau, including the potential for civilianizing many of the sworn positions, are included in Section 3 of this report.

In addition, Table A1-4 shows that the Lieutenant to staff ratio in the Investigations Bureau is rather low (one to 14.8 staff). However, according to the Police Department, this is because Inspectors, who comprise the majority of line staff reporting to Lieutenants in the Investigations Bureau, are more experienced and independent and therefore need less supervision than other line staff, such as patrol officers in the Field Operations Bureau.

Table A1-5 shows the supervisor to staff ratios for each of the 10 district stations in San Francisco, based on actual staffing and including non-sworn personnel. As discussed previously, although the district stations in San Francisco have relatively high supervisor to staff ratios, they still fall within the range of supervisor to staff ratios in other comparable jurisdictions. Table A1-5   San Francisco Police Department Supervisor to Staff Ratios by District Station    

 District Station Captain to
Staff Ratio
Lieutenant to
Staff Ratio
Sergeant to
Staff Ratio
Central 10.0 3.5 7.1
Southern 13.0 4.0 6.2
Potrero 9.0 3.8 6.3
Mission 8.0 4.0 7.7
Northern 10.0 3.8 7.1
Park 5.0 4.3 4.2
Richmond 8.0 5.3 3.7
Ingleside 11.0 3.8 5.7
Taraval 12.0 3.5 5.6
Tenderloin 5.0 3.8 4.6
       
Total 9.1 3.9 5.8
 

Supervisor to Staff Ratios in the Surveyed Police Departments

Because the California police departments surveyed did not indicate which, if any, non-sworn personnel were supervised by sworn staff, we were unable to include civilian staff in the surveyed department supervisor to staff ratios. Based on the number of authorized sworn positions, we calculated Sergeant to Police Officer, Lieutenant to Sergeant and Captain to Lieutenant ratios, department-wide and by program, for the San Francisco Police Department and six other California police departments, which are shown in the following tables.   Table A1-6   Comparative Department-wide Supervisor to Staff Ratios    

  Captain to Lieutenant to Sergeant to
  Lieutenant  Sergeant/Inspector Police Officer
Police Department Ratio Ratio* Ratio
       
Los Angeles 3.5 10.8 7.0
San Diego 4.2 5.1 6.6
San Jose 4.3 5.2 4.3
Sacramento 2.9 2.6 7.4
Santa Ana 5.0 4.0 6.6
Riverside 1.7 9.1 6.2
       
Average of Surveyed       
Departments 3.6 6.1 6.4
       
San Francisco 3.1 6.1 7.1
* Los Angeles, Riverside and San Francisco have a special Detective or Inspector rank to perform investigative functions, while this function is performed by Sergeants in the remaining jurisdictions.

Table A1-7 shows a comparison of supervisor to staff ratios in the Investigations divisions of the SFPD and in each police department surveyed. Table A1-7   Comparative Supervisor to Staff Ratios for Investigative Personnel    

  Captain to Lieutenant to Sergeant to
  Lieutenant  Sergeant/Inspector Police Officer
Police Department Ratio Ratio Ratio
       
Los Angeles* 4.3 15.3 17.9
San Diego 5.5 4.6 5.6
San Jose 6.0 5.4 2.5
Sacramento 2.5 3.2 5.6
Santa Ana 4.0 5.0 4.1
Riverside 2.0 30.0 2.2
       
Average of Surveyed Departments 4.1 10.6 6.3
       
San Francisco 3.2 18.6 n/m
* Los Angeles also has investigative staff assigned to its district police stations, which are reflected in the supervisor to staff ratios shown in the Introduction.

As illustrated in Tables A1-6 and A1-7, San Francisco"s supervisor to staff ratios fall within the range of supervisor to staff ratios in other California police departments. As such, as noted in the Introduction, it appears that the San Francisco Police Department has sufficient supervisory positions to manage line staff, and there does not appear to be an excessive number of higher level management/supervisory positions relative to line staff, when comparing San Francisco to other jurisdictions.

Although we did not include New York City in our survey, we were able to obtain information on the organizational structure and staffing of the New York City Police Department (NYPD). Based on this research, we learned that the New York City Police Department is divided into seven patrol boroughs (Manhattan North, Manhattan South, Bronx, Brooklyn North, Brooklyn South, Queens North and Queens South), each of which is further divided into precincts. There are 76 precincts in total, each of which is headed by a Captain or Deputy Inspector and one other executive officer, usually a Captain. The NYPD has approximately 38,000 sworn members, which also includes sworn members of the Housing Police, School Police, Transit Police, Social Services Police and Fire Department Police Units.