Reply to the Management Audit_Reply Matrix

Reply Matrix

Section Item

Budget Analysts" Recommendation

Fire Dept. Assessment

Possible?
Y / N

Funding Available?

Completion Timeline

1.1.1

Eliminate the EMS Administration Section

Disagree

N

N

Not Applicable

1.1.2

Delete H-43 EMS Admin. Section Chief and 1426 Sr. Clerk Typist

Disagree

N

N

Not Applicable

1.1.3

Transfer responsibilities of data reporting and Quality Improvement to new Planning Unit

Disagree

Y

N

Requires Analysis

1.1.4

Delete two H-33 Rescue Captains EMS

Disagree

N

N

Not Applicable

1.1.5

Transfer savings from two deleted H-33 into civilian positions for the new Planning Unit

Disagree

Y

Y

Not Applicable

1.1.6

Transfer EMS billing & Medical Records function to the Finance Division

Disagree

Y

N

Requires Analysis

1.1.7

Transfer the two Medical Records positions over to the Finance Division

Disagree

N

Y

Requires Analysis

1.1.8

Transfer responsibility for EMS Biomedical equipment to the Bureau of Equipment

Analyze

Y

Y

Six Months

1.1.9

Transfer one H-3 position in Biomedical position over to the Bureau of Equipment

Disagree

N

N

Not Applicable

1.2.1

Re-distribute Management Services Division Functions to other Fire Divisions & Bureaus

Analyze

Y

N

Budget Plan FY 03-04

1.2.2

Eliminate the Management Services Division

Analyze

Y

N

Budget Plan FY 03-04

1.2.3

Prepare a General Order that designates "as-needed" staff for Internal Affairs Investigations

Disagree

N

N

Not Applicable

1.2.4

Eliminate one H-51 Assistant Deputy Chief Position

Disagree

N

N

Not Applicable

1.2.5

Convert Uniform positions in Assignments Office into Civilian positions

Disagree

N

N

Require Analysis

1.2.6

Abide by the MOU in the use of Limited Light Duty staff for the Reproduction Unit

Analyze

Y

N

Six Months

1.3.1

Prepare funding request to form a Strategic Policy, Planning, and Analysis (SPPA) Unit

Concur*1

Y

N

Budget Plan FY 03-04

1.4.1

Transfer the EMS Academy & In-Service Training to a renamed Training Division FY01-02

Disagree

Y

N

Budget Plan FY 03-04

1.4.2

Recruit a new Director of Training having both Fire suppression & EMS experience

Analyze

Y

Y

Twelve Months

1.4.3

Restructure Division of Training now; Integrate Fire & EMS training for FY02-03

Disagree

N

N

Twelve Months

1.4.4

Direct new Training Director & new SPPA Unit develop & ensure performance measures

Concur

Y

N

Twelve Months

1.5.1

Develop specifications for a site to create a combined training facility

Concur

Y

N

Eighteen Months

1.5.2

Evaluate changes and resource-sharing to achieve improved cost effective training

Concur*1

Y

N

Twelve Months

1.5.3

Work with Dept. of Real Estate to obtain a site in the City for new training facility

Concur

Y

N

Eighteen Months

1.5.4

Prepare a cost benefit assessment to centralize training and present it to Fire Commission

Concur

Y

N

Twelve Months

1.5.5

Sell or transfer property and reduce lease costs for a combined training facility

Concur

Y

N

Seven to Ten Years

1.5.6

Submit a complete assessment of alternative findings to Fire Commission within one year

Concur

Y

N

Twelve Months

1.6.1

Develop a recruitment process for EMS experienced applicants and/or advanced education

Concur

Y

N

Completed

1.6.2

Review recruitment diversity goals to ensure sufficient H-3 Paramedics meet service contract

Concur

Y

Y

On-going

1.6.3

Analyze Paramedic Training options between public and private sectors for cost benefits

Concur

Y

N

Six Months

1.6.4

Conduct cost benefit analysis for staff to take Paramedic cross training in an off-duty status

Concur

Y

Y

Eighteen Months

1.7.1

Create a comprehensive Safety program properly coordinated within Department activities

Concur

Y

N

Six Months

1.7.2

Set up practicable targets within the Safety Program for staffing models assignments

Analyze

Y

Y

On-going

1.7.3

Use current authority to initiate Industrial Disability Retirements, as appropriate

Concur

Y

Y

Six Months

1.7.4

Careful review of all retiree claims to meet legal requirements and assure proper procedures

Concur

Y

N

Ongoing

1.7.5

Vigorous scrutiny of all new industrial injury claims for adequacy before acceptance

Concur

Y

Y

On-going

1.7.6

Work with Workers Compensation Div. to enhance tracking and handling claims

Concur

Y

Y

On-going

1.7.7

Establish two positions (H30 or civilian) to manage industrial safety program proactively

Analyze

Y

Y

Six Months

1.7.8

Convert Uniform positions to civilian positions to reduce disability pay exposures

Analyze

Y

Y

Refer to Section 2.3*

1.7.9

Vigorously enforce existing policy of one-year limit on limited light duty assignments

Concur

Y

Y

Completed

1.7.10

Cooperate with Dept. Human Resources to validate Incentive Wellness program

Concur

Y

Y

Completed

Section Item

Budget Analysts" Recommendation

Fire Dept. Assessment

Possible?
Y / N

Funding Available?

Completion Timeline

1.8.1

Set Policy & Procedures that cover the Department"s Apparatus Management

Concur

Y

N

Twelve Months

1.8.2

Prepare strategic & complete Vehicle Maintenance & Replacement Plan for all vehicles

Concur

Y

N

Twelve Months

1.8.3

Develop Management Information System to ensure accurate Govt. Accounting Standards

Concur

Y

Y

Twelve Months

1.8.4

Develop a system to ensure proper maintenance of Department Vehicles & Apparatus

Concur

Y

Y

Six Months

1.8.5

Rotate passenger vehicles to even out utilization rates

Concur

Y

Y

Budget Plan FY 02-03

1.8.6

Evaluate excess passenger vehicles & properly dispose, if more vehicles needed place in Plan

Concur

Y

N

Twelve Months

1.8.7

Explore alternative funding for vehicle replacement and include in the Plan

Concur

Y

N

Twelve Months

1.8.8

Evaluate vehicle assignments to on-call personnel who reside large distance from the City

Concur

Y

Y

Twelve Months

1.8.9

Reach agreement with Central Shops Purchaser on outside vendors maintenance contracts

Concur

Y

Y

Completed

1.8.10

Convert uniform mechanic positions to civilian mechanic positions in the Bureau of Equip.

Disagree

N

N

Not Applicable

1.8.11

Provide professional fleet management training to the head of the Bureau of Equipment

Concur

Y

N

Budget Plan FY 02-03

1.9.1

Prepare Policies & Procedures for vehicle accident management and reduce cost and liability

Concur

Y

N

Budget Plan FY 02-03

1.9.2

Use PeopleSoft system to store data as well as to report and track vehicle accidents

Concur

Y

Y

Six Months

1.9.3

Incorporate vehicle accident program into a broader Department-wide Safety program

Concur

Y

N

Budget Plan FY 02-03

1.9.4

Incorporate issues from accident data into specific training sessions and procedures

Concur

Y

Y

Budget Plan FY 02-03

1.10.1

Develop formal policy & procedures for a five-year Capital Equipment Plan

Concur

Y

N

Budget Plan FY 02-03

1.10.2

Review modifying limitations on vendor selection with the Purchaser"s Office

Concur

Y

Y

Budget Plan FY 02-03

1.11.1

Develop Jointly with DTIS and CAD/AIS contractors for a full-required function system

Concur

Y

N

Six Months

1.11.2

Jointly develop and execute a plan to obtain a functioning AVL system for Medical Dispatch

Concur

Y

N

Twelve Months

1.11.3

Adopt plans for a complete operational Fire Prevention information to units

Concur

Y

Y

Twelve Months

1.12.1

Mayor & BoS should allocate funds to replace uniform positions for civilian position in ECD

Concur

Y

N

Referred - BoS/Mayor

1.12.2

Recruit & train civilians to staff Fire/EMS dispatch functions

Concur

Y

N

Referred - ECD Dir.

1.12.3

Train all Call Takers to process Fire/EMS calls for assistance

Concur

Y

N

Referred - ECD Dir.

1.12.4

Procure the Clawson medical dispatch system and place into operations ASAP

Concur

Y

N

Referred - ECD Dir.

1.12.5

Ensure that CBD protocols are adhered to and enforced by the Fire Department

Concur

Y

Y

On-going

1.12.6

Develop a signed Interdepartmental agreement with ECD about Fire/EMS Dispatch Ops

Concur

Y

N

Completed

1.12.7

In conjunction with ECD ensure CBD protocols are adhered to

Concur

Y

N

Referred - ECD Dir.

1.12.8

Develop a Fire/EMS Dispatch operating procedures, rules & regulations, and dispatch policy

Concur

Y

Y

On-going

1.12.9

Develop a signed Interdepartmental agreement with ECD about Fire/EMS Dispatch Ops

Concur

Y

Y

Completed

2.1.1

Conduct an analysis of the Department"s command structure, as discussed in this report

Concur

Y

N

Twelve Months

2.1.2

Reduce Suppression Divisions from 3 down to 2 and staff them with 40hr/wk Commanders

Disagree

N

N

Not Applicable

2.1.3

Request adequate staff for the two Divisions for effective coordinating, directing, & planning

Disagree

N

Y

Not Applicable

2.1.4

Replace the three 24-hour Division Chiefs with a single Watch Commander

Disagree

Y

Y

Not Applicable

2.1.5

Evaluate whether the assignment function could be economical using suppression staff

Disagree

N

N

Not Applicable

2.1.6

Delete one excess Battalion Chief Position

Disagree

N

N

Not Applicable

2.1.7

Reduce the number for Fire Suppression Battalions from ten to six

Disagree

N

N

Not Applicable

2.1.8

Place high priority to correct shortcomings evidenced by Fire Dept. questionnaire response

Concur

Y

N

Twelve Months

2.1.9

Evaluate force structure related to current mission to better align the structure for its mission

Concur

Y

Y

Twelve Months

2.1.10

Transfer the Special Operations Section to the Deputy Chief of Operations

Concur

Y

Y

Budget Plan FY 02-03

2.2.1

Continue use of different automated staffing models to calculate relief factor for all positions

Concur*1

Y

N

On-going

2.2.2

Utilize all leave categories in calculating the relief factor

Analyze

N

N

Twelve Months

Section Item

Budget Analysts" Recommendation

Fire Dept. Assessment

Possible?
Y / N

Funding Available?

Completion Timeline

2.2.3

Utilize historical data from daily absence report, based on averages covering last four years

Concur*1

Y

Y

Twelve Months

2.2.4

Separately track and report on attendance and leave use for personnel in EMS & Radio

Concur*1

Y

Y

Twelve Months

2.2.5

Prepare written procedures that describe the application of models for correct use by Finance

Concur*1

Y

Y

On-going

2.2.6

Work with Assignment Office and HR Div. to ensure accuracy of leave data in the system

Concur*1

Y

Y

On-going

2.3.1

Convert several uniform positions to civilian positions throughout the Department

Disagree

N

N

Not Applicable

2.3.2

Convert the H-40 Battalion Chief in Bureau of Assignments to H-20 Lieutenant

Disagree

N

N

Not Applicable

2.3.3

Classify all new Bureau of Equipment and MIS positions in FY 02-03 as Civilian positions

Disagree

N

N

Not Applicable

2.4.1

Reduce or eliminate non-productive committees and restructure to reduce Comp. Time

Concur

Y

N

Six Months

2.4.2

Write guidelines for off-duty wrkgrps which requires Chief"s and/or Deputy Chief"s approval

Concur

Y

N

On-going

2.4.3

Report why wrkgrps including drill prep time required OT/CompTime couldn"t be on-duty

Concur

Y

N

Budget Plan FY 02-03

2.4.4

Meet & Confer with Labor to implement R&R 418, regarding Regular pay vs. ComTime pay

Analyze

Y

N

On-going

2.4.5

Implement payroll process to pay Trade hours worked and deduct pay for FF/s exchange

Disagree

N

N

Not Applicable

2.4.6

Meet & Confer with L798 to increase OT limits for watch exchange from 96 hrs to 159 hrs

Disagree

N

N

Not Applicable

3.1.1

Improve data collection process to show actual revenue, collection, svc hours, & activity vol.

Concur

Y

Y

Twelve Months

3.1.2

Standardize cost methods for direct & indirect costs for BFP, which improves setting fees

Concur

Y

Y

Six Months

3.1.3

CFO should plan cost allocation and fee rates based on BFP operation; reviewed by both

Concur

Y

Y

Six Months

3.1.4

Use actual hours instead of total hours for employees" rate of pay to determine hourly rate

Analyze

Y

Y

Six Months

3.1.5

Ensure hourly rates reflect the actual time spent to include pre & post-meeting time fees

Concur

Y

Y

Six Months

3.1.6

Report annually to the Controller about BFP costs, fees, and collections & proposed adjstmnt

Concur

Y

Y

Six Months

3.1.7

Seek Policy input from BoS for BFP services not currently charged or services fees waived

Disagree

N

N

Not Applicable

4.1.1

Restructure EMS Division to a smaller Unit; eliminate H-43 EMS Ops Chief to create a 1824

Disagree

N

Y

Not Applicable

4.1.2

Convene workgroup now thru FY02-03 to completely integrate EMS command by FY 03-04

Concur

Y

N

Budget Plan FY 02-03

4.1.3

After integrating EMS, transfer its Policy & Evaluation functions to new SPPA Unit

Disagree

N

N

Not Applicable

4.2.1

Deploy ALS units & 3 BLS units 24-hrs/day and 12 ALS short-shift units for 1+1 program

Disagree

N

N

Not Applicable

4.2.2

Meet & Confer with Local Labor Units to implement 10 hour short-shift units

Disagree

Y

N

Not Applicable

4.2.3

Submit a complete quarterly workload report to Fire Commission about the 1+1 program

Concur

Y

Y

On-going

4.2.4

Submit a report to the BoS at annual budget time about the cost/benefits of the 1+1 program

Concur

Y

N

Nine Months

4.3.1

AIS & Fire Supervisor to sample PCRs for billing data and take action for improper prfrmnc

Concur

Y

Y

On-going

4.3.2

Direct AIS to provide training on collecting accurate and complete patient billing data

Concur

N

N

Seven Months

4.3.3

Direct AIS to conduct research for all "incomplete address" that lack insufficient billing data

Disagree

N

Y

Not Applicable

4.3.4

Negotiate with hospitals that they will provide upon request patient billing data

Analyze

Y

Y

Six Months

4.4.1

Direct AIS to transfer non-billable $300 or more to BDR in 90 days; bills uncollected remain

Concur*1

Y

N

Completed with issues

4.4.2

Direct AIS to transfer billable $300 or less to BDR within 90 days; bills uncollected remain

Concur*1

Y

N

Completed with issues

4.4.3

Direct AIS to transfer billable of $300 or more in a timely basis, except in third party claims

Disagree

N

N

Not applicable

4.4.4

Direct AIS to transfer billable accounts less than $300 to BDR in 90 days, except as above

Disagree

N

N

Not applicable

4.4.5

Enter into an ALS provider agreement with local EMSA, as required by Calif. Code of Regs

Concur*1

Y

N

Twelve Months

4.5.1

Modify account procedures to ensure billable & non-billable acct. reflect in receivable bal.

Analyze

Y

Y

Seven Months

4.5.2

Modify account procedures to ensure revenue is offset by amount the FD expects to collect

Analyze

Y

N

Seven Months

4.5.3

Ensure proper segregation of duties between staff who make entries into accounting records

Concur

Y

N

Completed

4.5.4

Ensure that the FD receives daily deposit summaries directly from the bank

Concur

Y

N

Completed

4.5.5

Establish criteria for classifying accounts as uncollectable and provide periodic audits by FD

Concur

Y

Y

Completed

Section Item

Budget Analysts" Recommendation

Fire Dept. Assessment

Possible?
Y / N

Funding Available?

Completion Timeline

4.5.6

Conduct monthly reconciliation of records to detect address inconsistencies of AIS & Bank

Concur

Y

Y

Three Months

4.6.1

Lock supply lockers containing medical supplies & drugs. Secure keys by Fire Station mgmt

Concur

Y

Y

Two Months

4.6.2

Implement complete sign-out sheets for controlled drugs, supplies, etc, from Fire Station

Concur

Y

Y

Two Months

4.6.3

Begin monitoring use of medical supplies & pharmaceuticals through computerize system

Concur

Y

Y

Two Months

The Department agrees in principle, but before complete implementation, some outstanding issues need to be clarified and appropriately addressed.