Management Audit of the San Francisco Fire Departm

Executive Summary

Introduction

Section 1: Management and Support

1.1 Reorganize Administration Functions

1.2 Integrate Management Services

1.3 Strategic Policy, Planning and Analysis Unit

1.4 Reorganize Training and Education

1.5 Centralize Training Facilities

1.6 Modify Recruitment Strategies

1.7 Disability and Workers Compensation

1.8 Apparatus and Vehicle Management

1.9 Vehicle Accidents

1.10 Facilities Maintenance

1.11 Aided Dispatch (CAD)/Automated Information System (AIS)

1.12 Communications Center Operations

Section 2. Fire Suppression

2.1 Operations Division Reorganization

2.2 Methodologies for Determining Staffing Requirements

2.3 Convert Some Uniform Positions into Civilian Positions

2.4 Watch Exchanges, and Committee and Workgroup Meetings

Section 3: Fire Prevention

3.1 Fees and Cost Recovery

Section 4: Emergency Medical Services

4.1 Restructure the Emergency Medical Service (EMS) Division

4.2 Emergency Medical Service (EMS) System Configuration

4.3 Emergency Medical Service (EMS) Patient Data Collection Practices

4.4 Emergency Medical Service (EMS) Billings and Collections

4.5 Emergency Medical Service (EMS) Accounting Policies and Procedures

4.6 Emergency Medical Service (EMS) Inventory Controls

Attachments

Attachment 1.11.1 September 10, 2001 Letter from Mr. Dan Fraijo, Chief of Staff, Emergency Communications Department

Attachment 1.11.2 Tiburon Open Issues

Attachment 1.11.3 Fire Department Management Information Systems: Overview of AIS Systems

Attachment 1.11.4 June 21, 2001 Memorandum from Division Chief Mary Price, Special Hazards Program - Fire Prevention

Attachment 1.12.1 October 5, 2001 Letter from Ms. Thera Bradshaw, Executive Director, Emergency Communications Department

Attachment 2.1.1 Fire Suppression Operations

Attachment 2.1.2 Modular Organization

Attachment October 30, 2001 Memorandum from the San Francisco Fire Commission, Transmittal of Fire Commission Accomplishments

San Francisco Fire Department Response to the Budget Analyst Management Audit